Privacy Policy

This Privacy Policy describes how Lost Creator Academy (“LCA”, “we,” “our,” or “us”) collects, uses, discloses, and protects the personal information obtained from users (“you” or “your”) of our website. By accessing and using our website, you acknowledge and agree to the terms and practices outlined in this Privacy Policy.

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

Personal Information: We may collect personal information, such as your name, email address, and payment details when you purchase our online courses or any other products. This information is used for the purpose of providing the products, communicating and marketing with you regarding your purchase.

When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Marketing Communications: By making a purchase on our website, you consent to receive marketing materials related to our products and services. If you do not make a purchase but choose to subscribe to our marketing communications, you also consent to receive such materials. You can withdraw your consent at any time by unsubscribing or contacting us at [email protected].

SECTION 2 – INFORMATION SHARING & DISCLOSURE

Third-Party Service Providers: We may engage trusted third-party service providers to assist us in operating our website, conducting our business, or serving you. These service providers may have access to your personal information for the sole purpose of performing these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

SECTION 3 – DATA RETENTION

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

You can request deletion of your personal information by contacting [email protected]. However, please note, if you’ve purchased a product such as Lost Creator Academy lifelong membership, deleting personal information may lead to loosing access to your purchase. 

SECTION 4 – PAYMENT & REFUNDS

Your payment information is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our website and its service providers.

We offer refund guarantees, depending on the product purchased. For more information, please contact [email protected].

SECTION 5 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

SECTION 6 – GOOGLE ANALYTICS

We may use Google Analytics or similar services to collect and analyze information about your use of our website. Google Analytics collects information such as your IP address, browser type, operating system, and referring website. This information is used to evaluate your use of the website, compile reports on website activity, and provide other services relating to website activity and internet usage. By using our website, you consent to the processing of data about you by Google Analytics in the manner and for the purposes set out in their privacy policy.

SECTION 7 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

SECTION 8 – COOKIES

We use cookies throughout our site to enhance user experience, such as for our affiliate program, comments, and account access. A temporary cookie may be set when visiting the login page to determine browser cookie acceptance.

SECTION 9 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your country, state or province of residence or you have given us your consent to allow any of your minor dependents to use this site.

SECTION 10 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If our website is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.